I was very impressed with your clearly stated return policy. Some websites I have used in the past have unclear terms, hard to find policy and sometimes don't really make it easy. I like your honesty and fairness and I will be back!
C. Cyrus, Portland OR
Returns

We suggest that if you are unsure of the color or style that you are ordering, you first call us to clarify or request a sample. The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.

  • We are sorry, but we do not accept returns of holiday merchandise within 7 days of the holiday or once the holiday has passed. 
  • ‚ÄčThis form is a self approval form. If you are in compliance with the policy, you may return the merchandise once you have generated your return authorization. 
  • You may return merchandise in saleable condition so that it is received by us within 15 calendar days of the day you receive it if not completely satisfied, for a full refund (excluding shipping & handling), if in the original packaging, unwashed and unused. A repacking fee of $9.99 per item applies to each item that has to be repackaged. You must pay the return shipping.  Made to order, discontinued, custom or special order items are not returnable. Unauthorized returns may be refused.  If accepted, late returns will be issued a store credit.
  • Defective items will be replaced with no shipping charge to you. Do not ship the item back until you call for instructions. Defects must be reported within 3 days of receipt.  Although we make every effort to color use color correct images, we cannot warrant color discrepancies as your monitor may display the image differently. If you are concerned about color, please call us to request a swatch before you order.. Color variations cannot be considered a defect.
  • Insure your return. If lost or stolen, you will need to file a claim with the shipper. For fastest service, enclose a copy of your authorization and original order with your shipment. 
  • Return Address:  Return to: CherryCreekBedAndBathP.O. Box 117, Licking Missouri 65542.   Write the return authorization number/confirmation number on the outside of the box. Make sure your name, address, email and phone number are inside the box. It is helpful, but not required, if you can include a copy of the original order and the return authorization. 
  • Return fees: Our actual shipping and handling will be deducted from your refund to cover shipping, materials & labor, minus shipping paid if applicable. Partial returns will be charged a prorated amount. The amount of your total return fee is posted in your original order. We charge the original shipment cost plus 6% of the settled order to cover administrative costs. If the items have been sent directly to you from the manufacturer, additional charges may apply. Use order tracking to view your charges. Some orders cancelled in progress may have fees associated with them, if the merchandise ordered on your behalf has already been shipped to us or if the order was paid using Paypal, which incurrs extra cost for us.  Orders for made to order merchandise cannot be cancelled once production is in progress. Never refuse a shipment, instead accept and return. Shipping companies charge up to $15.00 for a redirected shipment such as a refusal. This charge would be passed on to you. 
  • The return FORM is at the bottom of the page. All returns must be AUTHORIZED to AVOID a restocking fee of 25%.   Authorized returns that are not returned within the specified time frame, if accepted, will receive a store credit in lieu of money back. 


We order and pay for merchandise on your behalf at the time you order. We will attempt to cancel any unshipped order, provided you notify us within 24 hours of placing your order. If the merchandise has already been shipped to us, a 25% retocking fee will apply plus any shipment charges from the warehouse. This policy is subject to change without notification. The policy in effect at time of receipt of your return will apply. Our return authorization form must be submitted prior to return. If you do not receive a confirmation order number, DO NOT send the items back and call us at 573-435-6060 for further instructions.

If you understand this policy please:

Request a Return